Reading between the lines of NHS complaints in Wales

The latest figures from the WAG show NHS complaints have increased by 11% over the last year.

Here's Chairman of BMA Welsh Council, Dr Andrew Dearden's take on the figures...

"While the number of complaints received has increased we need to see this increase in the context of the total number of patient contacts with the NHS each year. In general practice alone there is some 10-15 million consultations with patients per year and this does not include dentists, community staff and hospitals, for example. The rate of complaints therefore of just over 7,000, actually suggests a good quality, patient-friendly service.

"Of course we must not become complacent with this low rate of complaints. We strive daily to improve the service, but we must also not lose sight of the fact that millions of patients in Wales are happy with the level and standard of care they receive."